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Keynote Lecture 2

Thursday, 4 April 2019 | 09:00 - 09:30 | Storey Hall Auditorium (016.05.001)


Digital Government Reinvention: the Future of Citizen Services

Digital Transformation has become a bit of a buzzword these days - meaning all things to all people. Dr. Glidden's talk will discuss what Digital Transformation IS and is NOT. She will argue that Digital transformation in government IS the use of technology - in conjunction with supporting political, legal and regulatory paradigms – to reinvent citizen services and fundamentally change the way people and public agencies interact. It is NOT the mere modernisation of an existing legacy system (otherwise known as putting lipstick on a pig) or introduction of a shiny new toy into existing processes.

Keynote Speaker

Keynote Speaker

Julia Glidden

IBM Corporation


Dr. Julia Glidden is General Manager, Global Government Industry for the IBM Corporation. An internationally recognised expert on Digital Government, Dr Glidden has direct responsibility for driving transformational change for IBM clients across the globe. Julia is currently serving as an expert advisor to the United Nations, the World Economic Forum and the European Commission, where she sits on an expert working group for the new 2018/19 Horizon 2020 Programme.  An accomplished TedX speaker and Top 100 global GovTech influencers, Julia is regularly asked to speak around the world on emerging digital policy trends.

A Senior Research Fellow at the Vrije Universiteit Brussel, Dr. Glidden has authored numerous articles on Digital Government, Open Data & Smart Cities.  Prior to joining IBM, she founded a boutique innovation consultancy that advised governments around the world on technology disruption.  Dr. Glidden completed her D.Phil. in International Relations at Oxford University.


Track 3 Chair
Robert Krimmer
Tallinn University of Technology